BPO

With the backing of 20+ years of active experience in delivering wider Managed Services, Hallis’s Business Process Outsourcing practice strategically and tactically supports organisations across Australia. Hallis adopts a holistic customer service approach in all aspects Business Process Outsourcing consulting, implementations, transitions and operational management. Our focus remains on how best to connect and support our customers. We ensure our managed Service Desks align with our customers’ organisational vision and values.

Our Business Process Outsourcing Solutions enable your business to focus on its core aims, people, products and services. Your people can focus on delivering the best products and services to your customers.

Why outsource this key business function?

Our competitive pricing delivers sustainable cost reductions
 We significantly and measurably improve managed service outcomes
We enable flexibility and responsiveness to changes in demand
Access to robust and leading edge technology
We have demonstrated expertise in fundamental Business Process Outsourcing capabilities and customer engagement practices, with an offering underpinned by the following features:
Highly scalable and flexible services aligning to business requirements
Technical service management providing multi-level support
Immediate response to critical issues and incidents
End-to-end incident management
 Effective self-service portals
Knowledge management base delivering quicker solutions
Multi-site support 
Multi contact options via phone, email and self-services
SLA Management 
 Data analytics and reporting